FAQ
How do you pronounce Akua?
ah-KOO-ah
What is the meaning and origin of Akua?
Akua is an Akan female given name in Ghana, meaning "born on a Wednesday". Tradition holds that females born on this day are champions for the cause of others.
How did you come up with the name for the brand?
It was given to my wife (partner & inspiration behind Akua Brand) in a naming ceremony when we celebrated our 10 year anniversary in Cape Coast, Ghana.
What is the Akua Brand?
Akua Brand is more than just athletic apparel and accessories; it's a cultural movement. We blend high-performance design with rich cultural inspiration, celebrating heritage and empowering you to move with purpose and style.
What is a pre-order?
A pre-order allows you to reserve new or highly anticipated items before they are officially released or back in stock. It ensures you'll be among the first to receive them!
When will my pre-order ship?
Pre-orders typically ship within 4-6 weeks from the date your order was placed. We appreciate your patience as we meticulously prepare your unique pieces. You will receive a shipping confirmation with tracking once your order is on its way.
Do you ship internationally?
We would LOVE to but not at this time. We are open to expanding should the demand require.
How long will it take for my order to arrive?
For in-stock items, orders typically process within 2-3 business days. Standard shipping usually takes 5-7 business days domestically. Please note that pre-order timelines are different (see "Pre-Orders" above).
How can I track my order?
Once your order ships, you will receive an email with a tracking number. You can use this number to track your package's journey.
What if my package is lost or damaged?
Please contact our customer support team immediately at youarehome@akuabrand.com with your order number and details. We will do our best to resolve the issue for you.
What is your return policy?
We want you to love your Akua Brand items! We accept returns of unworn, unwashed items with original tags attached within 33 days of delivery for a full refund or exchange. All "Final Sale" items are not available for return or exchange. Full Return & Exchange Policy here
How do I initiate a return or exchange?
Contact us at returns@akuabrand.com or via our contact page with your order number and reason for return/exchange.
How should I care for my Akua Brand apparel?
To ensure the longevity of your apparel, we recommend washing in cold water with like colors, gentle cycle, and hanging to dry. Avoid bleach and high heat. Specific care instructions can also be found on the garment's inner label.
What materials are your products made from?
Our products are crafted from high-quality, performance-driven fabrics designed for comfort, durability, and moisture-wicking properties. Specific material compositions are listed on each product's description page.
Frequently Asked Questions About Sizing
How do I find my correct size?
We recommend using our size chart as your primary reference. Measure yourself using a soft measuring tape and compare your measurements to our chart. If you're between sizes, we generally recommend sizing up for a more comfortable fit.
What if I'm between two sizes?
If your measurements fall between two sizes, consider the fit you prefer:
- Size up if you prefer a looser, more comfortable fit
- Size down if you prefer a more fitted look
- Check the product description for specific fit notes (slim fit, relaxed fit, etc.)
Do your sizes run large or small?
Our clothing is designed to fit true to size according to our size chart. However, fit can vary slightly between different styles and fabric types. We include specific fit information in each product description to help guide your decision.
How should I measure myself?
For the most accurate measurements:
- Use a soft measuring tape
- Measure over thin, form-fitting clothing or undergarments
- Keep the tape measure level and snug but not tight
- Have someone help you measure for best results
- Refer to our size chart for specific measuring instructions
What's your return policy for sizing issues?
We want you to love your purchase! If an item doesn't fit as expected, we accept returns within 33 days of purchase. Items must be unworn, unwashed, and in original condition with tags attached. Please see our full return policy for complete details.
Can I exchange for a different size?
Yes! We're happy to help you find the right fit. You can return your original item and place a new order for the correct size. This ensures the fastest processing and availability of your preferred size.
Do you offer size recommendations?
Absolutely! Our customer service team is here to help. If you're unsure about sizing, feel free to contact us with your measurements and the specific item you're interested in. We can provide personalized size recommendations based on the product's fit and your preferences.
Still have questions?
We're here to help! Contact our customer service team at contactus@akuabrand.com or through our contact page. We're happy to provide personalized sizing assistance to ensure you get the perfect fit.
How can I get in touch with customer service?
For any questions or assistance, please email us at youarehome@akuabrand.com or fill out the contact form on our website. We aim to respond within 72 hours.